Valleywide Home Care
Privacy Policy
Valleywide Home Care (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information, including when you opt in to receive SMS messages from us.
Information We Collect
When you interact with Valleywide Home Care or opt in to receive SMS messages, we may collect the following information:
- Your phone number
- Consent to send SMS messages
- Your name and basic contact information (such as email address)
- Your messaging history with us
- Information you provide through forms, inquiries, or service requests
- Website usage data (such as IP address, browser type, and pages visited)
How We Collect Your Information
We may collect your information:
- Directly from you (e.g., when you complete a form, request services, or communicate with us)
- Automatically (e.g., through website interactions and cookies)
- From third parties (e.g., referrals, partners, or service providers assisting with operations)
How We Use Your Information
We use your information to:
- Send SMS messages you have opted in to receive
- Provide appointment reminders, care updates, and service-related communications
- Share promotions, updates, or relevant information (if applicable)
- Respond to inquiries and provide customer support
- Operate, improve, and manage our services
- Maintain records and comply with legal obligations
Choices and Controls
You may opt out of SMS communications at any time by replying “STOP” to any message. You may also contact us directly to update or correct your information.
Disclosures of Your Information
We may share your information:
- With trusted third-party service providers who assist in operating our business
- With affiliates or partners as necessary to provide services
- In connection with a business transaction (e.g., merger, acquisition, or sale of assets)
- When required by law, regulation, or legal process
- To protect our rights, property, or safety, or that of others
We do not share, sell, or disclose your personal information, phone number, or SMS opt-in data to third parties or affiliates for marketing or promotional purposes.
Protection of Information
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
Cookies and Tracking
Our website may use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can adjust your browser settings to refuse cookies if you prefer.
Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
Your Privacy Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, please contact us using the information below.
Updates to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on our website with the revised effective date.
How to Contact Us
For questions or support, you may:
- Reply “HELP” to any SMS message
- Call us at: 480-808-9919
- Email us at: info@valleywidehomecare.com